What information do we collect?
We collect minimal information from our website visitors to process orders and ensure a smooth shopping experience. Here’s what we collect:
- Order Information: When you place an order, we collect your name, billing address, shipping address, and contact information (phone number or email) to fulfill your order.Payment Information: We use a secure payment gateway to process your payments. We do not store your credit card or other financial information on our servers.
We do not collect:
- Cookies: We currently do not use cookies on our website.Login Information: You don’t need to create an account to purchase from our website.Location Data: We do not track or store your location information unless you provide it for shipping purposes.
How do we use your information?We use the information we collect solely to process your orders and provide customer service. This includes:
- Order Processing: We use your order information to fulfill your order, including processing payment, shipping your products, and contacting you regarding your order.
Who do we share your information with?We share your information with trusted third-party service providers who assist us in fulfilling your orders and operating our website. These include:
- Payment Processors: We use a secure payment gateway to process your payments. These processors adhere to strict security standards to protect your financial information.Shipping Carriers: We share your shipping address with shipping carriers to deliver your order.
We will never share your information with any third-party for marketing or advertising purposes without your consent.How long do we retain your information?We retain your order information for a reasonable period for accounting purposes and to comply with any legal or regulatory requirements.Your RightsYou have the right to access and update your personal information. You can contact us to request a copy of your information or to request that we update or delete it.ShippingSince we are located in Dubai, UAE, shipping times for your orders may take between 3-10 business days. This timeframe may vary depending on your location and the specific products you order. We ship our products internationally, with a focus on serving customers in kurdistan & Iraq.